The Joint Commission

RN Express Staffing Registry, LLC is Certified by The Joint Commission

The Joint Commission has been recognizing businesses and organizations in the Healthcare industry since 1951. Its goal is to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value.

The Joint Commission is an independent, not-for-profit organization, and is the oldest and largest standards-setting and accrediting body in health care.

To earn and maintain The Joint Commission’s Gold Seal of Approval, an organization must undergo an on-site survey by a Joint Commission survey team at least every two years.

If you have any concerns that you wish to bring to our attention, please contact RN Express Staffing Registry LLC at
1.212.675.7318 or info@rnexpressregistry.com

You may also contact the Joint Commission Office of Quality Monitoring at
1.800.994.6610 or complaint@jointcommission.org

For more information on the Joint Commission, please visit www.jointcommission.org

Joint Commission Policy Statement

RN Express Staffing Registry, LLC is committed to providing a higher standard of service and to the delivery of safe, quality patient care. RN Express Staffing Registry, LLC complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within RN Express Staffing Registry, LLC support that the supplemental staff working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, RN Express Staffing Registry, LLC provides the customer a written description of the following service features.

1. Subcontractors
RN Express Staffing Registry, LLC will not engage subcontractors to provide Assigned Providers unless agreed to in advance by the customer.

2. Floating
Assigned Providers may only be placed in assignments that match the job description for which RN Express Staffing Registry, LLC assigns them; if an Assigned Provider is asked to float to another department with the customer, the department must be a like department or unit and the float provider must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Providers should only be floated to areas of comparable clinical diagnoses and acuities.

3. Competency Review
It is the responsibility of RN Express Staffing Registry, LLC to conduct and finalize the pre-employment assessment of the Assigned Provider’s competence based on the techniques, procedures, technology and skills needed to provide care, treatment and services to the populations served by the customer upon completion of RN Express Staffing Registry, LLC’ orientation.

It shall be the responsibility of the customer to cooperate in a review or evaluation of each Assigned Provider, relative to the provider’s ability to perform specific job functions upon completion of provider’s assignment or shift. RN Express Staffing Registry, LLC relies on the customer’s feedback in order to accurately assess and re-assess the competence of the Assigned Provider on an ongoing basis based on the customer’s report of clinical performance.

4. Orientation of Providers
RN Express Staffing Registry, LLC will provide all new providers with an orientation to the company’s policies and procedures. It shall be the responsibility of customer to orient assigned providers to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of Assigned Provider to properly use equipment.

5. Providers and Independent Contractors
As the provider of staffing services, RN Express Staffing Registry, LLC will be the employer of Assigned Providers and shall not by reason of their temporary assignment with the customer through RN Express Staffing Registry, LLC become providers of the customer. At its sole discretion RN Express Staffing Registry, LLC reserves the right to utilize Independent Contractors in addition to its providers, to assist in the provision of all agreed upon Healthcare Supplemental Staffing services.

6. Incident, Error, Tracking System
Upon notification of Incidents and or Errors, RN Express Staffing Registry, LLC shall document and track all unexpected incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data gathering tools. Information gathered tracked and analyzed is to shared and reported appropriately to customers, regulatory bodies and the Joint Commission as required.

7. Communicating Occupational Safety Hazards/Events
It shall be the responsibility of the customer to notify RN Express Staffing Registry, LLC within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Provider and/or RN Express Staffing Registry, LLC Customer agrees to initiate communication with RN Express Staffing Registry, LLC whenever an incident/injury report related to the Assigned Provider is completed.

8. Requirements for Staff Specified
The requirements of staff sent to the customer by RN Express Staffing Registry, LLC are to be determined by the customer as part of the written agreement between the two parties. It is RN Express Staffing Registry, LLC’ obligation to comply with the requirements of the customer by supplying staff that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by the customer in order to deliver safe care to the population being served.

9. Conflicts of Interest
RN Express Staffing Registry, LLC to the best of its ability identifies conflicts of interest. RN Express Staffing Registry, LLC discloses all conflicts of interest to its clients. RN Express Staffing Registry, LLC annually reviews its relationships and its healthcare providers’ relationships with vendors, clients, competitors and regulatory entities to determine conflicts of interest.

When conflicts of interest arise RN Express Staffing Registry, LLC discloses this conflict of interest when appropriate to whichever client may be involved or affected. RN Express Staffing Registry, LLC enforces that internal employees of RN Express Staffing Registry, LLC are not permitted to maintain additional employment, accept gifts (other than those of nominal value) or to allow payment on their behalf of any travel, living or entertainment expense by any person or organization currently doing business with or seeking to conduct business with RN Express Staffing Registry, LLC, unless approved by the client involved or potentially involved.

10. Staff Matching Requirements
RN Express Staffing Registry, LLC shall verify the Assigned Provider’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment. Matching the Assigned Provider’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners upon the request or approval of the customer.

The RN Express Staffing Registry, LLC office, located in New York, NY is open Monday through Friday from the hours of 10:00 a.m. – 6:00 p.m. Our local telephone number is (212) 675-7318.
Outside of normal business hours, in the event of an emergency please contact us at the same number.

In the event of an emergency, natural disaster or other uncontrollable event, RN Express Staffing Registry, LLC will continue to provide service to you through our corporate network form a location where phones and computers are functional. RN Express Staffing Registry, LLC will do everything possible to support you in meeting your needs during crisis situation(s). A copy of our Emergency Management Plan is available upon request.

Our goal is to always provide you with a consistent level of service.

If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the local manager to discuss the issue. RN Express Staffing Registry, LLC has processes in place to resolve customer complaints in an effective and efficient manner.

If the resolution does not meet your expectation, we encourage you to call the RN Express Staffing Registry, LLC corporate office at (212) 675-7318. A corporate representative will work with you to resolve your concern.

Any individual or organization that has a concern about the quality and safety of patient care delivered by RN Express Staffing Registry, LLC healthcare professionals, which has not been addressed by RN Express Staffing Registry, LLC management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at (630) 792-5636. RN Express Staffing Registry, LLC demonstrates this commitment by taking no retaliatory or disciplinary action against providers when they do report safety or quality of care concerns to the Joint Commission.

“With RN Express, the transition process was very organized from the airport pickup to our housing arrangements. We were so amazed how carefully they planned everything from our arrival to the deployment of the facility, and also of the opening of the bank accounts and to the last minute detail. We are very much grateful to them for everything. My message to all my kababayan nurses back home: Do not lose hope. Have the patience in everything that you do. Find the best and good company that will support your dream. Find the one that will be transparent enough and will help you along the way and someone that will not back down on you, and that’s it, I think everything will go fall to its right place.”

Bryan Daulo

Registered Nurse

Get in Touch





    Subscribe To Our Newsletter

    Call Us

    212.675.7318

    Fax: 212.675.7311

    Email Us

    info@rnexpressregistry.com

    Where to find us

    71 W 23rd Street Ste. 1622 New York, NY 10010

    Keep in touch

    Monday - Friday
    10AM-6PM